Assistance Center
At Big Dawg Party Rentals, we are dedicated to making your event planning experience as seamless and stress-free as possible. Below, you’ll find detailed information about our services, policies, and how we can assist you every step of the way.
How to Place an Order
Placing an order with Big Dawg Party Rentals is designed to be effortless and efficient:
- Explore Our Inventory: Begin by browsing through our comprehensive online catalog. Whether you’re organizing an intimate gathering or a grand event, we offer a wide range of rental items to suit your needs, including tables, chairs, lighting, staging, and more.
- Request a Quote: Once you’ve selected your desired items, add them to your online cart to receive a preliminary quote. Our event specialists will review your selection and provide a detailed, customized quote. They are also available to assist you in refining your choices to ensure everything aligns with your vision and budget.
- Secure Your Reservation: To finalize your order, your event specialist will email you electronic documents containing your proposal and rental agreement. These documents will include a link for you to make the initial 50% non-refundable deposit, which secures your rental items. We recommend placing your order early, especially during peak seasons, to ensure availability.
- Finalize Your Details: You can adjust your order up to three business days before your event. Our team will collaborate with you to confirm all the final details, including delivery and setup, ensuring a smooth and successful event.
Delivery & Pickup
We offer flexible delivery and pickup options tailored to your schedule:
- Delivery Hours: Our standard delivery and pickup hours are Monday to Friday, 8:00 AM to 4:00 PM. For weekend or after-hours services, please contact us to discuss additional arrangements and any applicable surcharges.
- Setup Services: We provide setup and takedown services for items such as stages, dance floors, and lighting. For other items like tables and chairs, setup is available upon request for an additional fee.
- Preparation for Pickup: After your event, please ensure that all rental items are prepared for pickup as per our guidelines. This includes folding tables and chairs, cleaning dishware, and gathering all equipment in a designated area.
Policies & Fees
To ensure transparency, we’ve outlined our key policies and fees:
- Damage Waiver Fee: A 3% damage waiver fee is applied to all orders. This covers minor damage from normal use, such as broken glassware or stained linens. This fee does not cover theft or damages from misuse or inclement weather.
- Sustainability Fee: We charge a 2.95% sustainability fee on all orders. This supports our commitment to eco-friendly practices, including waste reduction and sourcing sustainable materials.
- Cancellation Policy: Cancellations made more than three business days before your event will result in the forfeiture of your deposit. Cancellations within three business days of the event will incur a 100% cancellation fee.
- Payment Methods: We accept payments via Zelle, cash, credit cards, and checks (paid in full one week before the event).
Frequently Asked Questions
Yes, the standard minimum order for delivery is $400.00, not including delivery fees and taxes.
To provide the best service possible, all modifications to delivery times, locations, or equipment rentals must be submitted no later than 12:00 PM three business days before the scheduled delivery date. Changes made after this deadline will incur a minimum fee of $150. While our event specialists will do their best to accommodate any additions, please note that all equipment is available on a first-come, first-served basis.
Yes, we are fully insured. Please submit any building or municipality requirements to us at least five business days before your event.
The majority of our product pricing is available in our online catalog. For specific inquiries or additional details, please contact our team directly.
To ensure availability, especially during peak seasons, we recommend placing your order as early as possible. Equipment rentals are allocated on a “first come, first served” basis. A non-refundable 50% deposit is required to secure your rental, with the option to adjust details up to three business days before your event.
Unfortunately, we no longer permit warehouse pickups. All orders must be delivered to your event location.
Big Dawg Party Rentals proudly serves a wide range of locations across New York and New Jersey. Our primary service areas include:
- New York City: Covering all five boroughs—Manhattan, Brooklyn, Queens, The Bronx, and Staten Island.
- Long Island: Providing services from Nassau to Suffolk County.
- Upstate New York: We extend our services to select areas in Upstate New York, ensuring you have access to premium event rentals no matter your location.
- Northern New Jersey: Serving locations across Northern New Jersey, including major cities and surrounding areas.
If your event is outside these areas, please contact us to discuss your specific needs. Our team is committed to ensuring your event is a success, wherever it takes place.
Our standard delivery and collection window is from 8:00 AM to 4:00 PM, Monday through Friday. For deliveries or collections outside these hours, including weekends, additional surcharges may apply. If you require delivery or collection within a specific timeframe, a timed delivery fee may be necessary.
Depending on your event location and the equipment rented, permits may be required. We advise checking with your local authorities to ensure compliance with any necessary regulations.
Delivery fees are determined based on the date, location, time, and quantity of rentals. Please consult with your rental specialist for specific details regarding your event.
We handle the setup and takedown of bars, dance floors, stages, and lighting. For other items like tables, chairs, linens, flatware, and glassware, setup is the responsibility of the customer or caterer. However, we can arrange for setup services upon request for an additional fee.
For equipment pickup, please ensure that all tables and chairs are folded, bagged, stacked, and ready to go. Flatware and dishware should be scraped clean, rinsed, and returned to their original containers. Glassware must be placed back in their racks, and linens should be shaken out to remove moisture, preventing mold or staining. All other equipment should be gathered in a convenient location for pickup.
Yes, customers are responsible for any damaged or missing equipment. A repair or replacement cost will be assessed accordingly.
Our main office is closed on the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and New Year’s Day. However, our delivery teams are available for holiday deliveries, subject to additional fees.
A non-refundable 50% deposit is required to secure your order. The remaining balance is due three business days prior to the scheduled delivery date.
Yes, once we receive your tax-exempt certificate, our accounting team will remove the applicable taxes from your order.
The typical rental period for our equipment is 24 to 48 hours, depending on the delivery date and time.